Suhela Gremmel at the Helm of ADTECH’s International CRM Team

London, UK – 24 November 2009 – ADTECH, a leading provider of ad serving technology and part of AOL Advertising, has today announced the promotion of Suhela Gremmel to the newly created position of Head of Global CRM (Customer Relationship Management).  With a team of 20 CRMs, Ms. Gremmel will oversee support for ADTECH’s ad server customers in all core European markets as well as in the United States, Canada, Australia and Asia Pacific region.

In addition to her new role, Ms. Gremmel will continue to maintain personal contacts with customers, render domestic and international project consulting services and support key accounts in their transition to ADTECH’s ad server solution.  Ms. Gremmel and her team will also provide assistance for process and revenue optimisation projects and for other market participants such as agencies or technical service providers.

"We are pleased to have appointed Suhela Gremmel to this position, as she is a true expert in the field,” said Dirk Freytag, CEO of ADTECH.  “She will be responsible for the rendering of concept, project progression and planning related services to our existing customers. She has been working for our company for many years and consequently she has learned the ad serving business from the ground up.  She is extremely familiar with the technology, customers and especially the market.”

Freytag continued: “We are always looking for new talent as well as opportunities to promote and reward our staff.  Ms. Gremmel has consistently performed well for our business and she will safeguard the high standards we set for our customer services team.  Aside from this promotion we plan to add staff to all departments – customer service agents, product developers and sales professionals to keep on track growth-wise.   In the eyes of ADTECH, it is the combination of innovative technology, consistent customer orientation, local presence and personal contacts that is the key to a successful position in the market.”

After completing her studies in 2001 Ms. Gremmel started her career in ADTECH’s customer service team.  In 2005, she switched from ADTECH headquarters in Germany to the office in London for 18 months, during which time she was promoted to department manager.  In 2007, the industry expert moved on to the ADTECH CRM team and headed up ADTECH’s Munich office.

A photo with print resolution (300 dpi) is available for download: Suhela Gremmel.